FAQs

Frequently Asked Questions


Check answers on the most popular questions related to our products and services.


How long will it take to get my order? ▼
Your parcel is typically delivered within 3–4 business days.
When will I receive my tracking number? ▼
You will receive your tracking number 24 hours after placing your order.
What is my refund policy? ▼
If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the item is unused and in its original packaging.
Do you also have international delivery? ▼
No, we currently only deliver to orders within the UK.
What if my package arrives damaged or incomplete? ▼
If anything is missing or damaged upon arrival, please contact us immediately. We'll resolve it quickly by offering a replacement or refund.
Can I track my order after purchase? ▼
Yes. Once your order is dispatched, you'll receive an email with a tracking number. If you wish, you can track your order on our website's track your order section or on the carrier's website.

Got Questions?

If you’d like to learn more about us and our products, contact us!

Company Info

RUBILSTON LTD

71 - 75 Shelton Street

Covent Garden

WC2H 9JQ

London

UK

Contact Info

contact@rubilston.com

WhatsApp +44 7441 429492

  • 24/7 Support

    Fast, Professional Support

  • SECURE PAYMENT

    With more payment options

  • EXTENDED SUPPORT PERIOD
    30 days return policy

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